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Strategy - Account Management

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Article Index
Strategy
Account Management
Project Management and Reporting
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Our dedicated eBusiness support team will work with you across all aspects of your online operations, assisting and supporting as needed.

Brighton Consulting’s account management /support area is staffed by senior Account Managers and a support team of Marketing Coordinators.

You will be assigned a dedicated account manager and have full access to the Brighton support team.

Your account manager will act as your principal point of contact for all of our ongoing support.  He/she will work closely with designated contacts at your company and oversee all of Brighton’s activity with regard to your online initiatives.

Key formal account management practices include the following:

Progress meetings

In order to remain completely across all of your business needs, your account manager will hold regular meetings with designated contacts.

The progress meetings are our principle formal mechanism for overseeing progress with projects, discussing issues and identifying new initiatives. Because our engagement is ongoing, the progress meetings take on an essential role in fostering open communication and effective project management.  They are supported by informal communications via email, telephone, etc.

Depending on your needs, these meetings can be conducted either in person or over the phone and be scheduled as frequently or infrequently as required.  A typical eBusiness Service client relationship is conducted via fortnightly telephone meetings and periodic face-to-face strategic planning reviews.

Day-to-day tasks

We typically arrange for day-to-day tasks to be submitted via our online task management system or via email to ensure that tasks are received, recorded, prioritised, assigned and completed.

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