With Shared Services eBusiness you get a comprehensive online support service across every aspect of your online channel delivered by highly skilled and experienced people, all for a flat monthly fee.
1. eBusiness Strategy
The cornerstone of Shared Services eBusiness is our work on each client's ebusiness strategy. This encompasses: market analysis, competitor benchmarking, site evaluation and assessment, ebusiness planning and project management.
2. Sophisticated Content Management System
Shared Services eBusiness uses a sophisticated Content Management System – byond online publisher which applies a unique design template to each client's website, creates website content dynamically and enables simple, cost-efficient content editing and site management.
Your website becomes easy to change - and it therefore becomes a real communication channel.
3. Free Online Tools
Part of the service (i.e there's no additional charge) is a large (and growing) range of online tools for use on your website.
- Dynamic online forms - unlimited, fully-flexible online website forms
- Loan calculator
- Superannuation calculator
- Budget calculator
- Online survey tool - unlimited online member surveys on any topic, quickly and easily
- Account switching wizard - allows a potential member to easily switch their banking to you online
- Factcast - ‘Request a Fact Sheet’ system. Automated tool for emailing product fact sheets
- Quizzel - interactive, educational quiz system. Simple Q&As, educational presentations, staff training, etc
- Internet Banking (and Other) Demonstrations
4. High-Quality Website Design
Unique, engaging, functional and usable website designs. Our designs utilise the following principles:
- best-practice design principles re Graphical User Interfaces
- clear navigation and layouts
- alignment with W3C accessibility standards
- potential compatibility with multi-platform interface access (eg. mobile banking through PDAs)
- cross-browser compatibility
- logical layout with intuitive and easy-to-use navigation and site architecture
5. eMarketing and Campaign Support
Comprehensive and proactive online marketing assistance.
- Web campaign development - design (concept development, campaign planning and testing); development (database design and integration, MIS reporting) and content (copy writing, sourcing content)
- Web campaign execution - email marketing, viral marketing, eNewsletters, banners, web polls, SEO, affiliate marketing and email stationery
- Campaign monitoring and enhancement - user monitoring, success assessment and in-market testing and development
6. Website Support
Our team assists clients on a daily basis with all facets of website management. Examples include: planning new online initiatives, implementing online developments in conjunction with each client and making small changes as needed.
Because we do these activities on a daily basis we have a substantial body of experience on which to draw, for example: a sizable image library and access to low-cost photo libraries for additional imagery; a database of online promotional imagery already developed that can be tailored to different credit union promotions; and experience with different online copywriting styles and page layout options.
We also maintain a schedule of industry promotions organised through Abacus and liaise with each of our clients on the best way to avail of these promotions.
7. Intranet Development
We assist clients with enterprise and supply chain management through the development and enhancement of Intranets. Examples include staff Intranets for accessing policies, procedures & forms and secure board Intranets for secure access to confidential documents. All this support is provided as a standard part of the service (ie there's no additional charge).
8. Infrastructure and Service Standards
Shared Services eBusiness is supported by developed and well-established infrastructure and service standards.
- Content Management System - byond online publisher
- Compliance System - allows appropriate site content modification and authorisation
- Formflex - Form Management System - supports unlimited website online forms
- Task Management System - facilitates online job requests, notification and advice of completion
- Site Traffic Analysis System - supports the generation of website statistics and analysis
- Disaster Recovery/Business Continuity Plans - established for both Brighton Consulting’s operations and those of our hosting provider
- Comprehensive Hosting Solution - all Shared Services eBusiness websites and Intranets are hosted on dedicated servers that provide financial-industry standard security and firewalls
- Security Server - a remotely-located Security Server that provides a fall-back web presence and links to Internet Banking
- Service Standards - Shared Services eBusiness comes complete with a: comprehensive User Agreement; complete set of service level standards; hosting agreement and business continuity plan.
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Can we help you?
Request more information or contact us to learn more about Shared Services eBusiness.
