What does it deliver?
The eBusiness Service delivers demonstrable sales, service and cost-reduction benefits.
Increased sales
With online commerce growing rapidly and Internet banking usage continuing to increase, the online channel is rapidly becoming the preferred avenue for information gathering and financial product sales. Retail banking websites have moved beyond online brochures towards being fully–fledged information and sales channels. For many, an advanced online presence is a key quality indicator for banking services.
The eBusiness Service will support your sales growth by planning and executing online sales strategies that drive on and offline enquiry and applications.
Improved member service
Today, more than ever, your members expect to be able to conduct their banking relationship with you online. This means:
- uninterrupted access to Internet Banking for transactional activity
- use of your website as the primary source of information about your products and services
- an increasing preference among members for online applications and communications with their financial institution
- the need for a growing range of member service tools such as product comparisons, product selection wizards and other calculators
The eBusiness Service delivers an ever-expanding range of campaigns, online tools and functionality designed to enhance member service. Our sites focus on delivering all the product information, information support and documentation required to interact remotely with your organisation.
Cost reduction
Well executed online strategies help expand market reach and penetration. Remote members are also generally less expensive to serve.The eBusiness Service therefore assists with member service cost management by supporting the migration of member interactions online.
The eBusiness Service also helps streamline internal communications and processes through the development of user-friendly Intranets and online form systems.
You will also enjoy the benefits of aggregated product and service development opportunities, sharing development costs over nearly three dozen organisations. This delivers greater sales and service impact for your budget.
Peace of mind
The key result areas outlined above are just a part of the story. Clients of the eBusiness Service get all the benefits of a dedicated, experienced eBusiness team, developing online services, advancing their strategies and providing timely and responsive service.
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Can we help you?
Request more information or contact us to learn more about the eBusiness Service.
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What do you get?
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