With the eBusiness Service you get a comprehensive online support service across every aspect of your online channel delivered by highly skilled and experienced people, all for a flat monthly fee.
1. Website Security Risk Management
Website security is a growing issue for financial institutions, especially the security of their main public websites.
These sites contain highly-sensitive links to Internet Banking and collect confidential personal information. Therefore, it is essential that they apply high levels of security configuration, monitoring and enhancement.
Brighton Consulting applies extensive information management security practices to all websites supported through the eBusiness Service.
Active, secure server configuration and defence
- Security configuration and maintenance
- Data centre infrastructure compliance with relevant security standards
- N+1 redundancy across all critical hardware/systems
- Multiple-layer firewalls and intrusion detection systems
- Server hardening, code lock-down and IP-based change limitations
Vulnerability screening and penetration testing
- OS/Application update system
- Regular vulnerability scanning system and penetration testing
Monitoring and alerts
- Intrusion alerts at firewall, application and OS level
- 24 x 7 check systems such as server status, file integrity, user simulation, external links, log files, etc
Active security management
- Monitoring of website traffic and intrusion attempts inlcuding analysis of server attack attempts
- Proactive targeting of new security developments
- Identification of emerging threats and security enhancements
- Ongoing risk management of all information security systems
2. eBusiness Strategy
The cornerstone of the eBusiness Service is our work on each client's ebusiness strategy. This encompasses: market analysis, competitor benchmarking, site evaluation and assessment, ebusiness planning and project management.
3. Sophisticated Content Management System
The eBusiness Service uses a sophisticated Content Management System – byond online publisher which applies a unique design template to each client's website, creates website content dynamically and enables simple, cost-efficient content editing and site management.
Your website becomes easy to change - and it therefore becomes a real communication channel.
4. Online Tools
Part of the service (i.e there's no additional charge) is a large (and growing) range of online tools for use on your website.
- Dynamic online forms - unlimited, fully-flexible online website forms
- Online survey tool - unlimited online member surveys on any topic, quickly and easily
- Account switching wizard - allows a potential member to easily switch their banking to you online
- Factcast - ‘Request a Fact Sheet’ system. Automated tool for emailing product fact sheets
- Quizzel - interactive, educational quiz system. Simple Q&As, educational presentations, staff training, etc
- Internet Banking (and other) demonstrations
5. High-Quality Website Design
Unique, engaging, functional and usable website designs. Our designs utilise the following principles:
- best-practice design principles re Graphical User Interfaces
- clear navigation and layouts
- alignment with W3C accessibility standards
- cross-browser compatibility
- logical layout with intuitive and easy-to-use navigation and site architecture
6. eMarketing and Campaign Support
Comprehensive and proactive online marketing assistance.
- Web campaign development - design (concept development, campaign planning and testing); development (database design and integration, MIS reporting) and content (copy writing, sourcing content)
- Web campaign execution - email marketing, viral marketing, eNewsletters, banners, web polls, SEO, affiliate marketing and email stationery
- Campaign monitoring and enhancement - user monitoring, success assessment and in-market testing and development
7. Website Support
Our team assists clients on a daily basis with all facets of website management. Examples include: planning new online initiatives, implementing online developments in conjunction with each client and making small changes as needed.
Because we do these activities on a daily basis we have a substantial body of experience on which to draw, for example: a sizable image library and access to low-cost photo libraries for additional imagery; a database of online promotional imagery already developed that can be tailored to different credit union promotions; and experience with different online copywriting styles and page layout options.
We also maintain a schedule of industry promotions organised through Abacus and liaise with each of our clients on the best way to avail of these promotions.
8. Intranet Development
We assist clients with the development and enhancement of Intranets. Examples include staff Intranets for accessing policies, procedures & forms and secure board Intranets for secure access to confidential documents. All this support is provided as a standard part of the service (ie there's no additional charge).
9. Infrastructure and Service Standards
The eBusiness Service is supported by developed and well-established infrastructure and service standards.
- Content Management System - byond online publisher
- Compliance System - allows appropriate site content modification and authorisation
- FormMaster - Form Management System - supports unlimited website online forms
- Task Management System - facilitates online job requests, notification and advice of completion
- Site Traffic Analysis System - supports the generation of website statistics and analysis
- Disaster Recovery/Business Continuity Plans - established for both Brighton Consulting’s operations and those of our hosting provider
- Comprehensive Hosting Solution - all eBusiness Service websites and Intranets are hosted on dedicated servers that provide financial-industry standard security and firewalls
- Service Standards - The eBusiness Service comes complete with a: comprehensive User Agreement; complete set of service level standards; hosting agreement and business continuity plan.
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Can we help you?
Request more information or contact us to learn more about the eBusiness Service.